Knowledge

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Average frequency of updates of documents Average frequency (e.g. in days) of updates of documents. Indicates currency and use of information. Document storage costs Document storage costs (paper & electronic) % of documents in non-enterprise repositories...

Data Quality

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Ratio, Data Accuracy The ratio indicating the relative measure of data accuracy. Ratio, Data Duplication % of creation requests rejected due to duplication Potential double customers in master data It measures potenial double customers in your master data by combining...

Documents

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Average frequency of updates of documents Average frequency (e.g. in days) of updates of documents. Indicates currency and use of information. % of documents not stored in document management system Percentage of documents that have not been stored in the appropiate...

Innovation

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Time-to-market of changes to existing products/services Time-to-market of changes/improvements to existing products/services. The time it takes from the time a product is envisioned or defined until it is on store shelves. Time-to-market of new products/services...

Improvement

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Average number of training hours per employee Total number of training hours divided by the number of employees (in FTE). Training penetration rate Measures the percentage of employees completing a course or a content area of training compared to total number of...