Average frequency of updates of documents
Average frequency (e.g. in days) of updates of documents. Indicates currency and use of information.
Document storage costs
Document storage costs (paper & electronic)
% of documents in non-enterprise repositories
Percentage of documents in non-enterprise repositories (eg CDs, thumb drives, PC hard disks, email accounts)
% of enterprise documents accessible to search engine
Percentage of enterprise documents accessible to the search engine.
% searches resulting in a document being opened
Percentage searches within measurement period resulting in a document being opened.
Total costs of Knowledge Management per FTE
Total costs of Knowledge Management (staff time and technology) per full time Knowledge Management employee.
Cost of participation in KM activities as % of total cost of KM
Cost of participation in Knowledge Management activities as a percentage of total cost of Knowledge Management.
Cost of IT as % of total cost of KM
Cost of IT as a percentage of total cost of Knowledge Management.
