Number of complaints

Number of complaints received within the measurement period.

% of customers that are satisfied

Percentage of customers that are satisfied.

% of correspondence replied to on time

Percentage of correspondence replied to on time

% of customers given satisfaction surveys

This one is important in any QMS, puts customer and his satisfaction in focus.

First-call resolution rate

Percentage of customer issues that were solved by the first phone call.

Kĩ năng

Đăng vào

Tháng Mười Hai 10, 2014

Gửi Lời bình

Email của bạn sẽ không được hiển thị công khai.