Mô tả công việc | Tour Guide – Mẫu 2 (ENG)

Job Description

The Stanley Hotel located in beautiful Estes Park, CO is looking for a Tour Guide. As a Tour Guide, you’ll be responsible for providing information and/or answering guest questions about tours while providing the highest level of service possible in an efficient, courteous and professional manner. Known for its old world charm, The Stanley Hotel boasts spectacular views in every direction and is less than six miles from Rocky Mountain National Park. Listed on the National Register of Historic Places and member of Historic Hotels of America, the 202-room Stanley Hotel continues its rich tradition of offering the finest service and amenities in beautiful Estes Park, CO. 

Responsibilities

Key responsibilities of the Tour Guide include:

• Maintaining an up to date working knowledge and historical knowledge of The Stanley Hotel
• Learning and presenting the script for all tours
• Opening and closing tour areas
• Greeting guests in a warm and friendly manner, acknowledging them upon arrival
• Fulfilling tour ticket agent duties when not leading tours
• Answering questions about The Stanley Hotel, tours and guided tours
• Interacting with associates in a professional manner, assisting other departments with necessary information
• Listening and responding to guest inquiries using a positive, clear speaking voice
• Maintaining an up to date working knowledge of all property amenities as well as any special events

Job Requirements

The ideal Tour Guide will have previous experience as a tour guide or attractions host or hostess and have a passion for The Stanley Hotel and its history.

The minimum qualifications for this position are: 

• High school degree or equivalent
• Basic computer skills
• Ability to learn and retain The Stanley Hotel’s historical and technical information
• Ability to perform job functions with attention to detail, speed and accuracy
• Ability to move throughout the property (standing, walking) for extended periods of time
• Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
• Ability to read, comprehend and write simple instructions and/or short correspondence and memos
• Must have the ability to work a varied schedule that may include evenings, nights, and weekends

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